Refund Policy
1. Return Policy (30 Days)
You may return your item(s) within 30 days of receiving your order.
Returned products must be:
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Unused and unworn
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In original condition and original packaging
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Free of stains, damage or signs of wear
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With all labels, parts and components included
If the above conditions are met, your return will be approved and processed.
2. Refunds
Once we receive and inspect the returned item(s), we will issue a refund using the same payment method used at checkout.
Refund processing typically takes place within 7–14 working days after approval.
Please note: Shipping costs for returning the item are the responsibility of the customer.
3. Order Cancellation (24 Hours)
Orders may be cancelled or modified within 24 hours after placing the order.
Because processing begins immediately, cancellations after this window are not guaranteed.
If the order is already shipped, you will need to complete the return process once it has been delivered.
4. Shipping & Delivery (4–11 Days)
Standard delivery takes 4–11 business days, depending on destination and logistics.
Delivery delays may occur due to customs, holidays or global transport conditions.
If goods are already in transit, order cancellation is no longer possible — return must be completed after delivery.
5. Defective or Damaged Items
If you receive a faulty or damaged product, please email us first with:
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Your order number
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A clear photo of the defect
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Customer name and delivery address
After review and confirmation, you may return the product for a replacement or refund.
6. How to Request a Return or Refund
Email us at:
📩 support@oliverandgrace-oxford.com
Include:
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Order number
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Reason for return
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Photo (if damaged)
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Full name + address
We will provide further return instructions.